Refund policy

At EMF Barrier 360°, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If you receive a product that is damaged, defective, incorrect, or eligible under the conditions below, we are here to help.

7-DAY RETURN POLICY

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return, you must contact us within 7 days of delivery and provide your order details and the reason for the return.

Returns requested after the 7-day return period may not be accepted.

RETURN ELIGIBILITY

Products may be eligible for a return or replacement if:

The product was received damaged or defective.
You received an incorrect product.
The product is materially different from what was ordered.
The product has a manufacturing defect.
The product meets the return conditions described in this policy.

For a return due to a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

CONDITION OF RETURNED PRODUCTS

To be eligible for a return, the product should generally be:

Unused and unworn.
In its original condition.
Free from stains, marks, odors, or signs of use.
Returned with original tags, labels, and packaging where applicable.
Returned with all accessories or components originally supplied with the product.

For clothing and innerwear products, the item must be unworn, unwashed, and in hygienic resalable condition.

Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return, except where the product is defective or was received damaged.

NON-RETURNABLE PRODUCTS

For hygiene and safety reasons, certain products may not be eligible for return once they have been opened, worn, or used.

This may include:

Worn or washed clothing.
Used innerwear or boxer briefs.
Products with removed tags or labels.
Products damaged or altered after delivery.
Products showing visible signs of use.
Products returned without required accessories or original components.

If a product is received defective or damaged, please contact us so that we can review the issue and determine the appropriate resolution.

HOW TO REQUEST A RETURN

To request a return, please contact us within 7 days of delivery.

Please provide:

Order number.
Customer name.
Product name.
Reason for the return.
Clear photographs or videos, where applicable.
Any other information reasonably required to evaluate the return request.

You can contact our customer support team at:

Email: emfbarrier360@gmail.com

Phone: +91 9958977367 / +91 9958977317

Our team will review your request and provide further instructions if the return is approved.

Please do not send a product back without receiving return instructions from our team.

RETURN APPROVAL

All return requests are subject to review and approval.

Once your return request is received, we may ask for photographs, videos, or other information to verify the condition of the product.

If your return is approved, we will provide instructions regarding how and where to send the product.

The returned product may be inspected after we receive it. A refund or replacement will be processed after the return has been reviewed and found to meet the applicable return conditions.

RETURN SHIPPING

If the product was received damaged, defective, or incorrect due to an error on our part, we will review the issue and provide appropriate return or replacement instructions.

For returns requested for reasons other than a damaged, defective, or incorrect product, return shipping costs may be the responsibility of the customer.

Any applicable return shipping charges will be communicated before the return is processed.

REFUNDS

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved or declined.

If approved, the refund will generally be initiated within 5–7 business days after the returned product has been received and successfully inspected.

The time required for the refund to appear in your account may vary depending on your payment method, bank, payment provider, or financial institution.

ORIGINAL PAYMENT METHOD

Where possible, approved refunds will be issued to the original payment method used for the purchase.

For Cash on Delivery (COD) orders, we may request appropriate bank account or UPI details to process an approved refund.

We will never ask you to share your card PIN, OTP, CVV, password, or other confidential banking credentials.

REPLACEMENTS AND EXCHANGES

Where a product is received damaged, defective, or incorrect, we may offer a replacement depending on product availability and the circumstances of the issue.

If the exact product is unavailable, we may provide an alternative resolution, such as a refund, where appropriate.

Exchanges for reasons such as change of mind, incorrect size selection, or preference may be subject to product availability and the applicable return conditions.

DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your order when it is delivered.

If you receive a product that appears damaged or defective, contact us as soon as possible and preferably within 48 hours of delivery, with clear photographs or videos showing the issue.

This helps us investigate the matter quickly and coordinate an appropriate solution.

A damaged or defective product will be evaluated before a replacement or refund is approved.

INCORRECT PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product received.

After verification, we will provide appropriate instructions for returning the incorrect product and arranging a replacement or refund, as applicable.

SIZE-RELATED RETURNS

For clothing products, customers are responsible for selecting the appropriate size based on the size information provided on the product page.

A size-related return may be considered within the 7-day return period if the product is unused, unworn, unwashed, and otherwise meets the return conditions.

Return shipping charges for size-related returns may be borne by the customer.

ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be processed if the order has not already been shipped or fulfilled.

Once an order has been shipped, it may no longer be possible to cancel it, and the applicable return process may need to be followed after delivery.

PRODUCTS PURCHASED DURING SALES OR PROMOTIONS

Products purchased during promotional offers, discounts, or special sales remain subject to this Return and Refund Policy unless a different return condition is clearly stated on the relevant product or offer page.

Certain promotional or clearance products may be marked as non-returnable or final sale.

RETURN SHIPPING ADDRESS

Returns should only be sent to the return address provided by our customer support team.

Please do not send products to the business address or any other address unless specifically instructed by our team.

FRAUDULENT OR ABUSIVE RETURN REQUESTS

We reserve the right to refuse or limit returns where we reasonably believe that a return request involves fraud, misuse of the return policy, repeated abuse, intentional damage, false claims, or other activity inconsistent with the purpose of this policy.

Any such decision will be made after reviewing the relevant circumstances.

POLICY CHANGES

We may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, return procedures, or applicable legal requirements.

The latest version will always be published on this page, along with the updated date.

CONTACT US

If you have any questions about returns, replacements, or refunds, please contact us:

EMF Barrier 360°

Email: emfbarrier360@gmail.com

Phone: +91 9958977367 / +91 9958977317

Location: Noida, Gautam Buddh Nagar, U.P. 201301, India

Our customer support team will assist you with your return or refund request.